We’re Here to Help
At Ionise Research, we’re committed to providing professional customer support and responding to inquiries as quickly as possible.
Whether you have questions about an existing order, shipping, backordered products, or general inquiries, our support team is here to assist you.
Email Support
Our preferred method of communication is email. This allows us to provide accurate responses and maintain a record of all customer inquiries.
Email Sales
Our preferred method of communication is email. This allows us to provide accurate responses and maintain a record of all customer inquiries.
Support/Sales Hours
Monday- Sunday
7:00 AM – 10:00 PM (Eastern Time)
Closed on some major U.S. holidays.
Typical Response Time
We strive to respond to all customer inquiries within 1–2 business days.
During periods of high order volume or holidays, response times may be slightly longer.
Before Contacting Support
To help us assist you as quickly as possible, please include the following information in your email:
- Your full name
- Order number (if applicable)
- Email address used for your order
- A detailed description of your question or issue
- Photographs (if reporting a damaged shipment)
Providing complete information helps us resolve your inquiry more efficiently.
Order Status
If your order has already shipped, please review the tracking information included in your shipping confirmation email before contacting support.
Many shipping-related questions can be answered using your carrier’s tracking updates.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of the carrier-confirmed delivery.
Be sure to include:
- Your order number
- Clear photographs of the unopened package
- Photographs showing the damaged product(s)
This information is required for us to review and process damage claims.
Backordered Products
If your order contains a backordered item, please review our Backordered Items page for estimated fulfillment times before contacting support.
If your order exceeds the estimated backorder timeframe, we will contact you using the information provided during checkout.
General Questions
If your question is not related to an order, we encourage you to visit our Support Center, where you’ll find answers to many common questions regarding:
- Ordering & Payments
- Shipping & Delivery
- Backordered Items
- Product Information
- Returns & Refunds
- Privacy Policy
- Terms & Conditions
Ionise Research
Thank you for choosing Ionise Research. We appreciate your business and look forward to assisting you.