At Ionise Research, we are committed to maintaining the highest standards of quality control and product integrity. Due to the nature of the products we offer and our strict quality assurance procedures, all sales are final.
Return Policy
We do not accept returns of any products once they have left our fulfillment facility.
This policy helps maintain product integrity, chain-of-custody standards, and protects all customers from the risks associated with returned laboratory materials.
Refund Policy
All purchases are considered final sale.
Ionise Research does not offer refunds for:
- Change of mind
- Incorrect product selection
- Delayed deliveries caused by shipping carriers
- Orders that have already been processed or shipped
- Products that have been opened, handled, or stored by the customer
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives with:
- Broken glass vials
- Damaged seals
- Incorrect product(s)
- Missing items
please contact our support team within 48 hours of the carrier-confirmed delivery.
To assist us in reviewing your claim, please provide:
- Your order number
- Clear photographs of the unopened package
- Photographs showing the damaged or incorrect item(s)
Approved claims may qualify for a replacement shipment at the sole discretion of Ionise Research.
Backordered Products
Occasionally, products may become temporarily unavailable due to supplier delays or inventory shortages.
Backordered items may require up to three (3) weeks before shipment.
If we are unable to fulfill a backordered product within four (4) weeks, we will contact you to discuss available options, which may include store credit at the sole discretion of Ionise Research.
Shipping Delays
Once a package has been accepted by the shipping carrier, delivery times are outside the direct control of Ionise Research.
Shipping delays caused by weather, carrier operations, customs, holidays, or other unforeseen circumstances do not qualify for refunds.
Order Cancellations
Orders may only be canceled before they enter the fulfillment process.
Once an order has been processed for shipment or has been shipped, it cannot be canceled.
Contact Us
If you have questions regarding your order or this Returns & Refunds Policy, please contact us: